Returns, Refunds & Cancellation Policy
We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail - see our Contact page.
Return of Goods
1.1 If you believe that we have delivered goods that are defective in material or workmanship, you must:
1.1.1 inform us in writing, with full details, within 5 working days; and
1.1.2 allow us to investigate (we may need access to your premises and product samples).
1.2 If the goods are found to be defective in material or workmanship (following our investigations), we will (at our option) repair the goods, replace the goods or refund the price.
1.3 In all other cases (save goods altered to your specification), we will accept the return of goods only:
1.3.1 by prior arrangement (confirmed in writing by us);
1.3.2 on payment of a 20% handling charge (unless the goods were defective when delivered); and
1.3.3 where the goods are as fit for sale on their return as they were on delivery.
1.4 To return goods you must pay the cost of securely and safely returning the goods to us.
1.5 Goods altered to your specification cannot be returned.